Returns & Refunds Policy

 

At NeverOwned.in, we are committed to providing you with high-quality products and an exceptional shopping experience. Please read our return and refund policy carefully to understand our terms and conditions.

Order Acceptance and Inspection:

  1. We take utmost care to ensure that your orders are processed and delivered as per your specifications and within the mentioned delivery timelines.
  2. We kindly request that you inspect the product and its accessories carefully upon delivery.
  3. If you discover any discrepancies, defects, or damages in the product or its accessories, please bring it to our attention immediately before accepting the delivery.
  4. You can contact us at +91 9911163300 or email us at info@neverowned.in to report any issues with your order.

Returns and Refunds:

  1. Once you have accepted the delivery of the product, we will not entertain any returns or refund requests unless the product is found to be broken or non-functional after complete unpacking.
  2. In the event of a broken or non-functional product, you must provide a complete, unbroken unpacking video to establish the condition in which the product was received. This needs to be completed within 24 hours of delivery. 
  3. Claims for returns and refunds without appropriate delivery and unpacking videos will not be entertained.
  4. Your prompt action in reporting any issues ensures a swift resolution to address the concerns.

Resolution for Valid Claims:

If your claim is established and accepted by the company, we will facilitate either of the following options:

   - Replacement of the product.

   - Repair of the product.

   - Return of the product.

Refund Process:

Refunds for returned products or cancelled orders made before the initiation of delivery will be processed within 7 working days from the date of the refund request.

Undelivered Products:

  1. If the product is returned undelivered due to unavailability of the customer or refusal to accept a properly packed and delivered product, both side courier charges will be payable by the customer.
  2. The net refund for the customer will be processed after accounting for the original charges paid by the company in sending and returning the product to its warehouse.

After-Sales Service:

  1. After-sales service is provided by authorized service centers of the respective manufacturing companies or by our own service team, depending on the nature of the product and applicable service warranties.
  2. For service requirements of large appliances not covered under OEM brand warranty but covered by NeverOwned.in, please contact us using the contact details provided above or use our service partner's mobile app or toll-free number provided to you after the purchase.
  3. Small appliances of all sorts are not covered by NeverOwned.in under their own one-year service warranty. Please approach the respective brands only for your service requirements.

We value your satisfaction and aim to assist you with any service needs for your purchased products. If you have any further inquiries or need assistance, please do not hesitate to contact us using the provided contact information or the designated service partner's resources.

Liability Disclaimer:

NeverOwned.in does not assume any liability for the products or services available on our portal. We are solely in the business of providing products and services from manufacturers to customers at their chosen destinations within the operational service locations (limited to the mentioned city limits only).

We appreciate your trust in NeverOwned.in and strive to provide you with the best shopping experience. If you have any questions or need further assistance, please do not hesitate to contact us using the provided contact information.